What are the delivery times?
Your orders are prepared within 1 to 2 working days, then delivered within 3 to 5 working days in mainland France.
How do I track my order?
A confirmation email with a tracking number is sent to you as soon as your package is dispatched.
Can I return an item?
Yes, you have 14 days after receipt to return an unused item, in its original packaging. Please see our Returns page for instructions.
Are payments secure?
Yes, all payments are processed through secure and encrypted payment gateways.
How do I care for my Maison Ambre bag?
We recommend protecting your bag from humidity and direct light, and storing it in its dust bag when not in use.
How can I contact you?
Our team is available via our Contact page or by email at service.vente@maisonambre.net, with a response within 24 to 48 business hours.